“New requests came from China’s hospital, and we lack China’s nursing knowledge.”
“Only one project team member has Taiwan nursing license and none of the rest teammate with nursing knowledge.”
“The report helps the QA to know how to test the product and becomes sales’ kit as well”
“Some UI  & UX issues only when diving into the real environment to know how to improve.”
“To err is human”
China Hospital Field Stidies
Time: 2013
Total working time: 7 months
Team members: me and one China colleague who helps to do recordings
Method: shadowing
Domain: Medical
Contact Lydia
View next
Lesson & Learn
Initially, we only focus on how to improve the existing nursing features. And then we went to the real environment, and the poor WiFi reception is the new challenge. Although designers thought of the data transmission time between the pad and hospital server and designed a waiting indicator in advance, it was not enough. Due to the long waiting time, users might think the process failed. The extra waiting time requires additional UI flow and SW’ data transmission resume mechanism to solve the issue.

The one design for all hospitals and departments solution is not feasible. Although the nursing guides should be the same by following the national order, many processes are not the same due to different department’s and hospital’s SOP, such as the nursing shift times. Hence, the mobilization is necessary to fit the various requirements.
A nursing pad and nursing app were developed and tested in Taiwan’s hospital to aid bedside nursing. New requests came from China’s hospital, and we lack China’s nursing knowledge. We’re not sure whether the same experience can copy from Taiwan to China. Thus, a series of the hospital field studies conducted by observing three departments from two hospitals.
Purpose
Challenge
Only one project team member has Taiwan nursing license and none of the rest teammate with nursing knowledge. Furthermore, some of them rarely go to a hospital. We need to let the whole project team including PMs, sales, R&Ds, designers, QA to have the knowledge to sell, design, and test the product in a short time.
Method
Shadowing:
“To err is human” we learned it from our nursing professional team member. If we want to know what bothers or makes nurse make a mistake is not by asking them but watching them doing their job.
We spent time in the environment with patients and nurses involved. We documented problems, workflows, and the real-time interactions between those nurses and related touchpoints. We photographed and videotaped the whole shadowing process.
Bedside label is one example that unlike Taiwan’s tipical classification.
The observation duration and targets of one hospital
Outcome
A typical round of nursing workflow was created and helps the QA team to know how to test the pad and set the durability standards by calculating the using frequency, e.g., pressing the barcode reader button. Unlike Taiwan, China barely uses computers to aid the nursing documentation while a nurse is on her workaround, but rely on paperwork heavily. The outcome shows how the nursing app and pad can save nurses’ time for executing admission and nursing records and it becomes the good material for sales’ kit. Six additional nursing activities were found and could add in the app for designers and PMs to know how to improve the current features.
The handoff process
More works
China Hospital Field Stidies
Time: 2013
Total working time: 7 months
Team members: me and one China colleague who helps to do recordings
Method: shadowing
Domain: Medical
Contact Lydia
Purpose
A nursing pad and nursing app were developed and tested in Taiwan’s hospital to aid bedside nursing. New requests came from China’s hospital, and we lack China’s nursing knowledge. We’re not sure whether the same experience can copy from Taiwan to China. Thus, a series of the hospital field studies conducted by observing three departments from two hospitals.
Challenge
Only one project team member has Taiwan nursing license and none of the rest teammate with nursing knowledge. Furthermore, some of them rarely go to a hospital. We need to let the whole project team including PMs, sales, R&Ds, designers, QA to have the knowledge to sell, design, and test the product in a short time.
Method
Shadowing:
“To err is human” we learned it from our nursing professional team member. If we want to know what bothers or makes nurse make a mistake is not by asking them but watching them doing their job.
We spent time in the environment with patients and nurses involved. We documented problems, workflows, and the real-time interactions between those nurses and related touchpoints. We photographed and videotaped the whole shadowing process.
Outcome
A typical round of nursing workflow was created and helps the QA team to know how to test the pad and set the durability standards by calculating the using frequency, e.g., pressing the barcode reader button. Unlike Taiwan, China barely uses computers to aid the nursing documentation while a nurse is on her workaround, but rely on paperwork heavily. The outcome shows how the nursing app and pad can save nurses’ time for executing admission and nursing records and it becomes the good material for sales’ kit. Six additional nursing activities were found and could add in the app for designers and PMs to know how to improve the current features.
Bedside label is one example that unlike Taiwan’s tipical classification.
The handoff process
Lesson & Learn
Initially, we only focus on how to improve the existing nursing features. And then we went to the real environment, and the poor WiFi reception is the new challenge. Although designers thought of the data transmission time between the pad and hospital server and designed a waiting indicator in advance, it was not enough. Due to the long waiting time, users might think the process failed. The extra waiting time requires additional UI flow and SW’ data transmission resume mechanism to solve the issue.

The one design for all hospitals and departments solution is not feasible. Although the nursing guides should be the same by following the national order, many processes are not the same due to different department’s and hospital’s SOP, such as the nursing shift times. Hence, the mobilization is necessary to fit the various requirements.
The observation duration and targets of one hospital
“New requests came from China’s hospital, and we lack China’s nursing knowledge.”
“Only one project team member has Taiwan nursing license and none of the rest teammate with nursing knowledge.”
“The report helps the QA to know how to test the product and becomes sales’ kit as well”
“Some UI  & UX issues only when diving into the real environment to know how to improve.”
“To err is human”
View next
More works
Purpose
A nursing pad and nursing app were developed and tested in Taiwan’s hospital to aid bedside nursing. New requests came from China’s hospital, and we lack China’s nursing knowledge. We’re not sure whether the same experience can copy from Taiwan to China. Thus, a series of the hospital field studies conducted by observing three departments from two hospitals.
Challenge
Only one project team member has Taiwan nursing license and none of the rest teammate with nursing knowledge. Furthermore, some of them rarely go to a hospital. We need to let the whole project team including PMs, sales, R&Ds, designers, QA to have the knowledge to sell, design, and test the product in a short time.
Method
Shadowing:
“To err is human” we learned it from our nursing professional team member. If we want to know what bothers or makes nurse make a mistake is not by asking them but watching them doing their job.
We spent time in the environment with patients and nurses involved. We documented problems, workflows, and the real-time interactions between those nurses and related touchpoints. We photographed and videotaped the whole shadowing process.
Outcome
A typical round of nursing workflow was created and helps the QA team to know how to test the pad and set the durability standards by calculating the using frequency, e.g., pressing the barcode reader button. Unlike Taiwan, China barely uses computers to aid the nursing documentation while a nurse is on her workaround, but rely on paperwork heavily. The outcome shows how the nursing app and pad can save nurses’ time for executing admission and nursing records and it becomes the good material for sales’ kit. Six additional nursing activities were found and could add in the app for designers and PMs to know how to improve the current features.
Bedside label is one example that unlike Taiwan’s tipical classification.
The handoff process
Lesson & Learn
Initially, we only focus on how to improve the existing nursing features. And then we went to the real environment, and the poor WiFi reception is the new challenge. Although designers thought of the data transmission time between the pad and hospital server and designed a waiting indicator in advance, it was not enough. Due to the long waiting time, users might think the process failed. The extra waiting time requires additional UI flow and SW’ data transmission resume mechanism to solve the issue.

The one design for all hospitals and departments solution is not feasible. Although the nursing guides should be the same by following the national order, many processes are not the same due to different department’s and hospital’s SOP, such as the nursing shift times. Hence, the mobilization is necessary to fit the various requirements.
The observation duration and targets of one hospital
View next
More works
Contact Lydia
China Hospital Field Stidies
Time: 2013
Total working time: 7 months
Team members: me and one China colleague who helps to do recordings
Method: shadowing
Domain: Medical
“New requests came from China’s hospital, and we lack China’s nursing knowledge.”
“Only one project team member has Taiwan nursing license and none of the rest teammate with nursing knowledge.”
“The report helps the QA to know how to test the product and becomes sales’ kit as well”
“Some UI  & UX issues only when diving into the real environment to know how to improve.”
“To err is human”