Lesson & Learn
Initially, we only focus on how to improve the existing nursing features. And then we went to the real environment, and the poor WiFi reception is the new challenge. Although designers thought of the data transmission time between the pad and hospital server and designed a waiting indicator in advance, it was not enough. Due to the long waiting time, users might think the process failed. The extra waiting time requires additional UI flow and SW’ data transmission resume mechanism to solve the issue.
The one design for all hospitals and departments solution is not feasible. Although the nursing guides should be the same by following the national order, many processes are not the same due to different department’s and hospital’s SOP, such as the nursing shift times. Hence, the mobilization is necessary to fit the various requirements.